Support

Questions, bugs or ideas? Email support@gildfall.com and tell us your device and what happened.

Common questions

How do lives work?

You have up to 5. You lose one when a game ends. One comes back every 25 minutes, or you can watch an ad for one. Club members never run out.

What words count?

Words of three to eight letters, across or down. When two words overlap, the longest one is cleared.

How do I challenge a friend?

Club members can share a challenge link from the results screen. Your friend plays the same tile order, so the score is a fair comparison.

I changed phones. Where is my progress?

Without an account, progress lives on the device. Sign-in backup is coming. Contact us and we will help where we can.

Delete your Gildfall account and data

To delete your Gildfall account and the data tied to it:

1. Open Gildfall and tap Settings.
2. Tap Delete my data, then confirm Delete everything.

If you cannot open the app, email support@gildfall.com with the subject "Delete my Gildfall data" and the player ID shown on your profile screen. We will delete it within 30 days.

Deleted: your leaderboard entry (display name, best score, highest level, country code, player ID) and your Gildfall account (the anonymous or Google-linked sign-in).

Kept: nothing that identifies you stays with us. Coins, lives, themes and settings are stored only on your device and are removed when you delete the app or use Delete my data. Purchases are held by Apple or Google under their own policies. Deleted data can remain in Google's infrastructure for a short period before it is permanently removed.

Ad data is handled by Google AdMob under Google's own policies. You can reset or opt out of your advertising ID in your phone's settings.

How do I cancel Club?

In your App Store or Google Play subscription settings.